Read this fascinating seminar, Leading Complex Organizations: Lessons from a Tragic Organizational Failure, led by West Point professor LTC Scott A. Snook in 2001 at Harvard.
Snook deliberately deconstructs the event cascade that led to a shocking friendly fire tragedy on April 14, 1994 in northern Iraq, and the different factors that fed it. There's much food for thought for any organizational leader, especially how many little things, including things that are normal and make sense in complex operations, can combine into a disaster.
Thanks to commenter "scooterkool" for posting the link in the Blackfive post.
Eric
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